Welcome to WTF Bride’s wedding blog, based in Vancouver, B.C. Navigating the wedding world is full of “WTF?!” moments, from the financially to the emotionally draining. If you are an overwhelmed bride, you’ll find a friend in me. We got this, babe! Hope you have a nice stay!
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or hair accessories cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: * Gift cards * Downloadable products * Downloadable software products * Some health and personal care items
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) * Book with obvious signs of use * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 14 days after delivery
Refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at submit@wtfbride.com.
Sale items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at submit@wtfbride.com and we will send you information on where to send in your item.
Shipping
To return your product, you should email submit@wtfbride.com for a shipping address in Richmond, BC. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.